
Terms and Conditions
Terms and Conditions
Last Updated: 17/7/2024
1. Introduction
Welcome to Heaven in the Hills. These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website and services, you agree to comply with and be bound by these Terms.
2. Definitions
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"We," "us," "our," and "Company" refer to Heaven in the Hills.
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"You" and "your" refer to the user or customer using our services.
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"Services" refers to the services offered by Heaven in the Hills, including but not limited to accommodation and wellness treatments.
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"Website" refers to https://HeavenintheHills.au.
3. Use of Our Services
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You agree to use our services in accordance with these Terms and all applicable laws.
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You must be at least 18 years old to use our services.
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You agree not to use our services for any illegal or unauthorized purposes.
4. Booking and Reservations
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All bookings and reservations are subject to availability.
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To secure a booking, a deposit of 50% of the total cost is required at the time of reservation.
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Full payment is required 14 days before your arrival date.
5. Cancellation and Refund Policy
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Cancellations made 21 days before the arrival date will receive a full refund.
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Cancellations made within 7 days of the arrival date will forfeit the deposit.
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No refunds will be provided for no-shows or early departures.
6. Check-in and Check-out
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Check-in time is 3pm-8pm.
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Check-out time is 10am.
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Late check-out may incur additional charges.
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7. Property Use and Conduct
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Guests are expected to maintain the property in good condition and behave responsibly.
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Any damage to the property must be reported immediately and may result in additional charges.
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We reserve the right to terminate your stay without refund if you violate these Terms or engage in disruptive behavior.
8. Liability and Disclaimers
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We are not liable for any personal injury, loss, or damage to your belongings during your stay.
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Our services are provided "as is" and "as available" without any warranties, express or implied.
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9. Privacy Policy
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We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
10. Changes to Terms
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We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.
11. Governing Law
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These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia
12. Contact Information
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If you have any questions or concerns about these Terms, please contact us here.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.